Together, we are developing innovative solutions to an
age-old problem. See what positions we have open, in
Denmark and internationally, and send us your application!
By working at our headquarters, you'll enjoy a modern office with a "New York style" atmosphere. This unique office overlooks the waterfront in central Copenhagen and is conveniently accessible via public transport.
We are a dynamic and multicultural team, composed of people from various corner of the world. Our different backgrounds strengthen our team, and by joining us, we will together achieve extraordinary results.
The parking industry is outdated and we are shaking it up with new technologies, bold approaches and fresh ideas. Join us and be a pioneer.
We foster an energetic work place with video games, table football, Friday breakfast, celebrations and social gatherings. Our office lunch is arguably one of the best in town, offering a variety of vegetarian and other delicious options.
Collaborate with talented colleagues to develop your skills and deliver top-notch customer experiences. With a positive “can do” attitude and a shared commitment, we strive for growth and pursue excellence in every aspects.
As a rapidly expanding software scale-up, we’re taking our cutting-edge technology to reach new markets and customers across the world. Come along on this journey as we elevate our sustainable and intelligent parking solutions to new heights of success!
Simplyture is a software company based in Copenhagen, Denmark, that is on the lookout for new talent. If you want to work in a dynamic and growing company, we have the opportunity for you! Are you eager to be part of something big and innovative? At Simplyture, we are revolutionising the mobility and parking industry with cutting-edge technology. Our company is currently present in five countries with over 40 employees and partners, and we are continuously expanding. If you are a Product Marketing Manager or similar, and are looking for a new challenge, this might be the opportunity for you.
You will spearhead the company’s Product Marketing Vision and report directly to our Chief Revenue Officer. At Simplyture, we value your opinion, ability to self-manage and make decisions. You will not simply be part of the flock, but part of taking the Marketing team to new heights and help us define the next steps.
DO YOU ENJOY…?
Having end-to-end responsibility of the product marketing vision and UVP’s
Working in an international scale-up with an entrepreneurial mindset
Working closely with the sales team, internal stakeholders and customers to ensure compelling product packages and marketing collaterals
Be manager for the Marketing team and take responsibility of the department’s key objectives
Being the expert of inbound marketing and taking ownership of your area of expertise
Be self-managed to drive marketing initiatives and make decisions on your own
Staying up-to date with industry trends, the competitive landscape and technologies
WHAT WE OFFER
Opportunity for personal and professional growth in a fast-pace scale-up environment
Passionate leadership that truly cares and focus on coaching you to advance in your role
A fun, inclusive, international, and multicultural team
Office in the centre of Copenhagen easily reachable by public transport
Healthy and delicious lunch at a canteen
Games, events, and social activities
Competitive salary and working conditions according to the Nordic model
REQUIREMENTS
Understanding of how to construct the product UVP in a fast-paced B2C/B2B startup
Familiarity with hypothesis testing approach in marketing lead generation, collateral, and landing page creation
Deep understanding of the conversion funnel testing and optimization
Understanding of the inbound marketing funnel and marketing campaign design
Knowledge of how the good looks like when it comes to creating a compelling product packaging
Ownership of the product marketing vision end-to-end
Skills to create sales collateral and test-landing pages on your own
Hands-on experience with lead generation tools and approaches
3+ years of experience or equivalent from a similar role
Strong in communicating with people at all levels and backgrounds
Fluent in English, both spoken and written
You can identify yourself with our company values: customer centric, teamwork, integrity and excellence, which is the core of Simplyture and the people who are part of the team.
Applications are reviewed continuously to ensure an effective process – we are excited to hear from
you!
Please, contact mmo@simplyture.com if you have any questions to the position
Simplyture is a software company based in Copenhagen, Denmark, that is on the lookout for new talent. If you currently live in Denmark or are interested in moving here in the near future and want to work in a dynamic and growing company, we have the opportunity for you!
Are you eager to be part of something big and innovative? At Simplyture, we are revolutionising the mobility and parking industry with cutting-edge technology. Our company is currently present in five countries with over 40 employees and partners, and we are continuously expanding.
Our platform operates in the cloud, manages millions of parking transactions monthly, and processes thousands of payments daily. We are continuously improving our platform, adding new features, and pushing the current boundaries. Our goal every day is to enhance the user experience of clients who use our system and simplify the parking industry, offering digital and easy-to-use solutions for everyone.
ABOUT YOU
We’re in search of a motivated and skilled Customer Support Specialist to join our dynamic customer support team. As a Customer Support Specialist, you will play a pivotal role in managing customer interactions and providing solutions related to our smart parking technology. This role involves handling front-line queries, maintaining our knowledge base, managing FAQs, and ensuring smooth customer experiences. We’re looking for someone with a good technical foundation, exceptional problem-solving skills, and outstanding communication abilities.
WHAT WE OFFER
Opportunity for personal and professional growth
A fun, inclusive, international, and multicultural team
Office in the centre of Copenhagen easily reachable by public transport
Healthy lunch at a canteen
Games, events, and group activities
Competitive salary and working conditions according to the Nordic model
RESPONSIBILITIES
Deliver responsive customer support for inquiries regarding our smart parking solutions.
Manage and address front-line issues related to the use of our transactional systems, payment processes, and integration with third-party vendors.
Coordinate solutions for hardware-related matters connected to cameras, sensors, and payment machines.
Collaborate effectively with cross-functional teams, including developers and product managers, to address and resolve straightforward technical issues.
Document and monitor support cases, providing consistent and timely updates during the troubleshooting process.
Conduct comprehensive analyses of customer concerns to identify underlying causes and implement suitable solutions.
Offer guidance and training to customers and internal teams on our support processes and tools
Actively contribute to improving support tools and processes, and to the development and implementation of enhancements to streamline customer interactions and issue resolution.
Regular reporting on key performance indicators (KPIs) to assess the effectiveness of the customer support function.
Stay informed about industry trends, best practices, and emerging technologies related to customer support and smart parking solutions.
QUALIFICATIONS
3+ years of previous experience in a customer-facing service role, preferably in the parking or mobility sector.
Capacity to explain intricate technical concepts to non-technical stakeholders.
Fluent in Danish and English, both written and verbal.
Familiarity with transactional systems, payment processing, and integration with third-party vendors.
Basic understanding of hardware components integral to smart parking solutions, such as cameras, sensors, and payment machines.
Proficient at promptly resolving technical issues and troubleshooting effectively.
Exhibit strong problem-solving skills, especially when under pressure.
Capable of working independently as well as collaboratively within a team environment.
Attentive to detail, with exceptional organizational and documentation competencies.
Experience with support ticketing systems, preferably FreshDesk.
Certifications or training related to pertinent technologies or systems are a bonus.
You can identify yourself with our company values: customer centric, teamwork, integrity and excellence, which is the core of Simplyture and the people who are part of the team.
If you’re enthusiastic about technology, adept at finding solutions, and have a keen attention to detail, we encourage you to apply for this exciting position. Join our team and play a pivotal role in the triumph of our smart parking solution by delivering top-quality customer support and ensuring remarkable user experiences.
Applications are reviewed continuously to ensure an effective process – we are excited to hear from you!
Please, contact mmo@simplyture.com if you have any questions to the position.
Simplyture is a software company based in Copenhagen, Denmark, that is on the lookout for new talent. If you want to work in a dynamic and growing company, we have the opportunity for you!
Are you eager to be part of something big and innovative? At Simplyture, we are revolutionising the mobility and parking industry with cutting-edge technology. Our company is currently present in five countries with over 35 employees and partners, and we are continuously expanding. If you are a Technical Account Manager (TAM) or similar, and are looking for a new challenge, this might be the opportunity for you.
We are a team of seven Technical Account Managers, Customer Supporters and Technicians who are running Simplyture Operations. At Simplyture, we value your opinion, ability to self-manage and make decisions. You will not simply be part of the flock, but part of taking the Operations team to new heights and help us define the next steps.
DO YOU ENJOY…?
Working on various types of projects and with a portfolio of customers.
Having end-to-end responsibility of the project implementation and ongoing customer relationship.
Working closely with customers to ensure their needs are met across different aspects of the business.
Collaborate with internal teams (product management, sales team, engineering etc.) to enhance our product and ensure a smooth implementation and post-support.
Being the bridge between customers and internal teams to facilitate effective communication and building a strong customer relationship.
Staying up-to date with industry trends, technology and the competitive landscape
WHAT WE OFFER
Opportunity for personal and professional growth in a fast-pace scale-up environment
Passionate leadership that truly cares and focus on coaching you to advance in your role
A fun, inclusive, international, and multicultural team
Office in the centre of Copenhagen easily reachable by public transport
Healthy lunch at a canteen
Games, events, and social activities
Competitive salary and working conditions according to the Nordic model
YOUR RESPONSIBILITIES
Collaborate and communicate with customers on a regular basis and act as the primary point of contact for customers during the implementation and ongoing technical support.
Understand customer requirements and tailor solutions that align with the capabilities of our product.
Oversee the implementation process, ensuring it aligns with project timelines and objectives
Identify opportunities for upselling and cross-selling additional products or features.
Collaborate with the sales teams to provide technical expertise during the sales process
Address technical issues, inquiries and troubleshooting requests promptly
Provide end-to-end support, from initial sales support to ongoing customer support to building a strong relationship with customers.
REQUIREMENTS
3+ years of experience or equivalent from a similar role
Experienced in building and maintaining strong customer relationships
Experienced in project management and managing an implementation end-to-end
Strong in communicating with people at all levels and backgrounds
Technical flair and have the capability to solve complex technical problems efficiently
Fluent in Danish and English, both spoken and written
You can identify yourself with our company values: customer centric, teamwork, integrity and excellence, which is the core of Simplyture and the people who are part of the team.
Applications are reviewed continuously to ensure an effective process – we are excited to hear from you!
Please contact mmo@simplyture.com if you have any questions to the position
